Frequently Asked Questions

Frequently Asked Questions

Have questions? We've got answers! If you can't find what you're looking for, feel free to contact us.

Orders & Payments

How do I place an order?

Simply browse our store, add items to your cart, and proceed to checkout. Follow the steps to enter your shipping and payment details to complete your order.

What payment methods do you accept?

We accept all major credit and debit cards, EFT, and other secure payment options available at checkout.

Can I change or cancel my order after placing it?

Please contact us as soon as possible if you need to make changes. Once an order has been processed or shipped, we may not be able to make changes.

Shipping & Delivery

How long does delivery take?

Delivery times vary depending on your location. Typically, orders are delivered within 3–7 business days within South Africa.

Do you offer free shipping?

We offer free shipping on qualifying orders. Check our shipping policy for full details.

How do I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor your delivery.

Returns & Refunds

What is your return policy?

We want you to be completely satisfied with your purchase. If you're not happy, please refer to our Refund Policy for details on how to return an item.

How long does a refund take?

Refunds are typically processed within 5–10 business days after we receive your returned item.

Products

Are your products authentic?

Yes! We only stock genuine, high-quality products from trusted suppliers.

What if an item is out of stock?

If an item is out of stock, you can contact us to be notified when it becomes available again.

Still have questions?

Don't hesitate to get in touch with our friendly support team — we're happy to help!